Front Desk Agent (Seasonal) (AM/PM) ("Agente de Recepción")

EVANS HOTELS LLC • San Diego, CA

71d • $23 - $23 • Onsite

About The Position

The Front Desk Agent (Agente de Recepción) welcome guests with a warm, friendly smile while handling arrivals and departures efficiently. Provide personalized service that exceeds expectations and contributes to a positive guest experience.

Requirements

• At least 6 months of front office experience, or 2 years of hospitality experience and/or training.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

• Previous similar position in a hotel, or similar business entity preferred.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.

Responsibilities

• Proactively provides our guests with personal service and attention that exceeds their expectations.
• Build guest loyalty by listening and responding to guest needs with care and attention.
• Promote hotel amenities and services to enhance guest experience and drive revenue.
• Collaborate with all departments to ensure guest needs are met promptly.
• Deliver excellent service during reservations and use effective upselling techniques.
• Assist all hotel guests thoughtfully and professionally.
• Answer phones courteously using proper telephone etiquette.
• Maintain guest records and input information into hotel systems.
• Handle cash, credit cards, and special billing according to procedures.
• Maintain a safe and secure environment for guests and staff.
• Performs additional duties and responsibilities as directed by the leadership team.

Benefits

• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family, and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed