Front Desk Agent (Seasonal) (AM/PM) ("Agente de Recepción")
About The Position
The Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego's famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen. The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. SUMMARY The Front Desk Agent (Agente de Recepción) welcome guests with a warm, friendly smile while handling arrivals and departures efficiently. Provide personalized service that exceeds expectations and contributes to a positive guest experience.
Requirements
- At least 6 months of front office experience, or 2 years of hospitality experience and/or training.
- Availability to work on weekends and holidays is required.
- Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
Nice To Haves
- Previous similar position in a hotel, or similar business entity preferred.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
Responsibilities
- Proactively provides our guests with personal service and attention that exceeds their expectations.
- Build guest loyalty by listening and responding to guest needs with care and attention.
- Promote hotel amenities and services to enhance guest experience and drive revenue.
- Collaborate with all departments to ensure guest needs are met promptly.
- Deliver excellent service during reservations and use effective upselling techniques.
- Assist all hotel guests thoughtfully and professionally.
- Answer phones courteously using proper telephone etiquette.
- Maintain guest records and input information into hotel systems.
- Handle cash, credit cards, and special billing according to procedures.
- Maintain a safe and secure environment for guests and staff.
- Performs additional duties and responsibilities as directed by the leadership team.
Benefits
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family, and friends
- Free Employee Parking and/or discounted MTS Pronto card
- Free Meals & Refreshments during working shifts
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
