Front Desk Agent - The Springs Resort - P

The Springs Resort and Spa, Pagosa Springs, CO

13d•Onsite

About The Position

The Springs Resort is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.

Requirements

High school diploma or equivalent required; degree in hospitality management preferred.
Previous experience in a front desk or customer service role preferred.
Familiarity with property management systems is a plus.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Customer-focused mindset with a passion for providing outstanding service.
Ability to handle cash and process transactions accurately.
Basic computer proficiency, including MS Office and reservation software.
Flexibility to work shifts, including weekends and holidays.
Must be able to travel to The Springs Resort & Spa.

Responsibilities

Greet and check in guests, ensuring a smooth and welcoming arrival experience.
Manage guest check-outs and handle billing inquiries.
Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
Maintain accurate guest records and manage reservations through the property management system.
Address and resolve guest complaints or concerns promptly and professionally.
Assist with concierge services, including activity reservations and local recommendations.
Ensure the front desk area is clean and organized at all times.
Collaborate with housekeeping and maintenance teams to meet guest needs.
Handle cash and credit transactions accurately.
Participate in team meetings and training sessions to enhance service delivery.

Benefits

Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental discounts.
Free professional theater tickets.
$300 Experiential Fund (only for Full time)
$200 housing stipend (only for full time)
Soaking, bring up to 8 friends or family.
Local shopping discounts.
Food discounts, 30% on Wednesdays and 20% on other days.
Extra income on guest shout outs.
The ability to get hotel discounts in Texas. We own and manage hotels in Houston and San Antonio.
Career Growth Opportunities
Fast-Paced Environment
Making a positive Impact on Guests
Employee Benefits and Perks
Opportunities for Training and Development