Front Desk Agent- Part time

Pyramid Global Hospitality

35d•$25 - $25•Onsite

About The Position

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Guest Interaction: Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.
Check-In/Check-Out: Efficiently complete the registration process by inputting and retrieving information from the hotel’s computer system. Promote the hotel’s marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.
Payment Processing: Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler’s checks, and other forms of payment, and convert foreign currency at current rates.
Telephone and Messaging: Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles.
Guest Account Management: Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.
Problem Resolution: Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.
Provide backup to the In-room dining team to take food orders as placed by guests (as needed).
Other duties as assigned by leadership team.
Maintain regular attendance in compliance with Pyramid Hotel Group standards.
Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.
Perform supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, In-room dining, and assisting PBX operators or reservation agents.
Must be available for various shifts including weekends.