Front Desk Agent / Part Time

Pyramid Global Hospitality•Lake Arrowhead, CA

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees with a "People First" culture, fostering diversity, growth, development, and wellbeing across its over 230 properties worldwide. The company offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development opportunities. Lake Arrowhead Resort and Spa, nestled in the San Bernardino Mountains at 5,174’ elevation, provides exclusive access to Lake Arrowhead and is surrounded by Ponderosa Pines. It offers various outdoor activities, a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach, and extensive meeting spaces. This seasonal Front Desk Agent position (June 2026 – Mid-January 2027) seeks highly motivated individuals with an engaging personality to create memorable first impressions for guests. The role involves checking in guests, providing information about the hotel and local area, resolving problems, and promoting hotel programs, offering a significant opportunity for career growth in hospitality.

Requirements

High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies
Maintain house bank
Communicate all pertinent information to manager on duty
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
Assist other departments as needed