Front Desk Agent- Part Time Weekends

Le Meridien Indianapolis • Indianapolis, IN

5d

About The Position

Description Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift. Requirements Must have customer service experience; hotel experience preferred. Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable. Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire. Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years is preferred. Weekend Availability is required. Holiday availability is required as precoordinated within the scope of weekend availability. Operations are 24/7/365. Must have good interpersonal skills. Polished demeanor in customer service interactions is required. Absent prior upscale service training, a willingness to learn upscale service skills is required. High school education required. Relevant training, experience and additional education preferred. CPR and first aid training preferred. Additional language ability is viewed favorably in hiring decisions. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Understands and communicates the Stepstone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decisions, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, reading. Minimum pulling of 20 pounds. Other duties may be assigned. EOE/M/F/V/D

Requirements

• Must have customer service experience; hotel experience preferred.
• Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
• Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire.
• Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years is preferred.
• Weekend Availability is required.
• Holiday availability is required as precoordinated within the scope of weekend availability. Operations are 24/7/365.
• Must have good interpersonal skills.
• Polished demeanor in customer service interactions is required.
• Absent prior upscale service training, a willingness to learn upscale service skills is required.
• High school education required.
• Relevant training, experience and additional education preferred.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Understands and communicates the Stepstone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, reading.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Nice To Haves

• Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
• Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years is preferred.
• Relevant training, experience and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability is viewed favorably in hiring decisions.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED