ICONA Avalon- Front Desk Agent

ICONA RESORTS 1 • Avalon, NJ

22d • Onsite

About The Position

The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations. Performs other duties as directed. Weekly attendance to Aloha Culture Meeting.

Requirements

• High school diploma or equivalent required.
• One-year prior hotel experience.

Responsibilities

• Greets and welcomes guests.
• Assigns rooms and keys.
• Answer the phone in a pleasant manner.
• Makes reservations.
• Collects and distributes messages for guests.
• Prepares bills and collects payment for visits.
• Coordinates with various departments to ensure rooms are ready for check-in.
• Answers inquiries regarding hotel area and services.
• Provide luggage service when needed.
• Provide suggestions of places to visit, eat and shop.
• Arranges transportation.
• Maintains hotel records.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees