Front Desk Agent (PM Shift)

Donohoe Hospitality Services Careers•Washington, DC

2d•$18 - $18•Onsite

About The Position

Joining the team at Residence Inn Washington, DC National Mall offers a unique and rewarding experience. This hotel is not only conveniently located near iconic landmarks like the U.S. Capitol Building, the National Mall, and Smithsonian Museums, but it also embodies a commitment to excellence and guest satisfaction. Employees benefit from a supportive and dynamic work atmosphere, where teamwork and respect are highly valued, fostering a collaborative environment that encourages personal and professional growth. Additionally, the hotel's proximity to the Federal Center SW Metro makes commuting easy and convenient. Working at Residence Inn Washington, DC means being part of a community that values safety, cleanliness, and exceptional service, making it an ideal place to grow and thrive in the hospitality industry. Front Desk Agent Salary Range $18.00 - $18.00 per hour Position Summary Our guests' first impression starts with you! As a Front Desk Agent, you will be welcoming our guests to the hotel, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay. We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests overall experience. At Residence Inn Capitol National Mall, we cherish and treat everyone with respect. If you have a proactive, enthusiastic, responsible personality – this role is ideal for you! If you are ready to start or advance your career in the hotel industry, we would love to meet you!

Requirements

Good communication and interpersonal skills.
Ability to stand for extended periods of time.
Ability to work in a fast-paced environment.
Ability to maintain control and composure in difficult situations and exhibit good judgment.

Responsibilities

Check guests in and out of the hotel according to hotel and/or brand standards.
Inform guests about the hotel’s facilities, policies and procedures.
Provide tourist information to guests.
Handle hotel phone system.
Transfer calls to appropriate departments/guests.
Accurately take messages for guests.
Take, modify and cancel guestroom reservations.
Deal with inquiries, requests and complaints from guests.
Coordinate with other departments to fulfill guest special requests.
Perform cashier duties, cash traveler’s’ checks.
Post phone charges and other miscellaneous charges to guest accounts.
Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
Follow in-house procedures to help ensure the security of guests and employees.
Know hotel emergency procedures.
Maintain cleanliness of the Front Office area.