Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality Why join our Front Office team? $17.00 per hour starting pay Outstanding medical, dental, and vision benefits coverage 401k retirement plan with employer matching program Opportunities to earn e-tips directly from guests and clients Parental leave with up to 6 weeks available for birth, adoption, and fostering Hilton brand hotel discounts for you, your family, and your friends Friendly and supportive work environments Fun wellness employee program with annual bonus of up to $600 YMCA membership monthly discount Exciting employee events and activities Paid time off and paid holidays Incredible employee learning and growth opportunities As a Front Desk Agent, you will: Represent the hotel through all stages of a guests' stay, from check-in to check-out Accommodate guest requests whenever possible Assign and register guests to available rooms Coordinate room status with our other hotel teams Familiarize yourself with all Biltmore Farms policies, procedures, and facilities Be a considerate, creative, and confident concierge Essential Elements As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. We are all a team at Biltmore Farms Hotels and together we each as one to welcome our guests like family. Working as a team will be key to your success. This position will require tact, diplomacy, grace, and patience.