Front Desk Agent Marriott Tampa Westshore

Crestview Management•Tampa, FL

18h•Onsite

About The Position

The Front Desk Agent is responsible for providing outstanding guest service at the front desk while following Marriott brand standards. This position serves as the first and last point of contact for guests, handling check-ins and check-outs, processing reservations, and ensuring a positive guest experience throughout the stay.

Requirements

Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent attention to detail and problem-solving skills
Flexible availability including mornings, evenings, weekends, and holidays
Ability to stand for extended periods
Ability to lift up to 25 lbs as needed

Nice To Haves

Previous customer service or hospitality experience preferred
Marriott experience preferred but not required
Knowledge of Marriott systems including GXP preferred

Responsibilities

Greet guests in a friendly and professional manner
Perform guest check-in and check-out procedures accurately and efficiently
Process reservations, room assignments, and payments
Answer phones and respond to guest inquiries promptly
Resolve guest concerns or escalate issues to a supervisor or Manager on Duty as appropriate
Follow Marriott brand standards and customer service expectations
Utilize Marriott systems including PMS and GXP (Guest Experience Platform)
Maintain a clean, organized, and professional front desk area
Communicate effectively with housekeeping, maintenance, and other departments
Adhere to all company policies, safety procedures, and cash-handling guidelines