Front Desk Agent - Full-Time

Black Desert Resort•Ivins, UT

1d•$16 - $17•Onsite

About The Position

Black Desert Resort, located in the iconic red rock landscape of Southern Utah, offers a unique ultra-premium hospitality experience. The Front Desk / Guest Service Agent plays a vital role in ensuring each guest is warmly welcomed and supported throughout their stay, serving as the primary point of contact for all guest needs, from check-in to check-out and everything in between. Job Summary: The Front Desk / Guest Service Agent is responsible for delivering five-star service to all guests of Black Desert Resort. This includes greeting guests, processing arrivals and departures, handling inquiries, managing reservations, and overseeing telecommunication services through the resort’s PBX system. This role requires exceptional communication skills, attention to detail, and a genuine passion for hospitality.

Requirements

1+ year of front desk, guest services, or customer service experience, preferably in a luxury or resort environment
Excellent verbal and written communication skills
Strong multitasking abilities and high attention to detail
Professional appearance and demeanor
Ability to maintain composure in a fast-paced environment and remain solution-focused
Availability to work a flexible schedule, including weekends, evenings, holidays, and special events
Proficient in basic computer applications, including Microsoft Office Suite
Utah Drivers License with acceeptable driving record

Nice To Haves

Familiarity with property management systems (PMS) such as OPERA or similar platforms preferred

Responsibilities

Warmly greet guests upon arrival, using their name to personalize each interaction
Efficiently process check-ins and check-outs, following resort procedures and service protocols
Provide detailed information about resort amenities, local attractions, and services
Handle reservation bookings, modifications, and cancellations with accuracy and professionalism
Maintain accurate guest records and ensure confidentiality of personal information
Respond promptly to guest inquiries, concerns, or issues with poise, empathy, and a solutions-oriented approach
Process payments, billing inquiries, and ensure financial accuracy
Operate the resort's PBX system, including managing incoming/outgoing calls and transferring calls to appropriate departments
Provide telecommunication services such as wake-up calls, voicemail assistance, and message handling
Serve as the first point of contact for guests over the phone, delivering efficient and courteous service
Maintain internal communication systems, delivering prompt and accurate messages to both guests and staff
Work collaboratively with the concierge, housekeeping, maintenance, and food & beverage teams to ensure a seamless guest experience