Front Desk Agent - Capital Plaza Hotel
About The Position
At Capital Plaza Hotel, we believe in creating memorable guest experiences “From Our Family to Yours.” As the first face our guests see , the Front Desk Attendant plays a vital role in making every stay exceptional. If you are welcoming, professional, and passionate about hospitality, we’d love for you to join our team. Compensation and Benefits : $12.00 - $13.00/ per hour. Full-time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts. As a Front Desk Attendant , you will: Welcome and check in guests with warmth, professionalism, and efficiency Manage reservations, room assignments, and payments using our property management system Provide guests with helpful information about hotel amenities, policies, and the local area Handle guest inquiries, requests, and complaints with positivity and problem-solving skills Collaborate with housekeeping and maintenance teams to ensure seamless service Keep accurate records of room availability, charges, and guest accounts Maintain a clean, organized, and hospitable front desk area Uphold our service promise: delivering exceptional experiences every step of the way
Requirements
- High school diploma required; hospitality or customer service experience preferred
- Strong computer skills (Microsoft Word, Excel; hotel reservation systems a plus)
- Positive personality with great communication and teamwork skills
- Dependable, detail-oriented, and proactive problem solver
- Flexible to work 1st shift, 2nd shift, weekends, and holidays
- Ability to stand for long periods, bend, lift up to 40 lbs, and thrive in a fast-paced environment
Responsibilities
- Welcome and check in guests with warmth, professionalism, and efficiency
- Manage reservations, room assignments, and payments using our property management system
- Provide guests with helpful information about hotel amenities, policies, and the local area
- Handle guest inquiries, requests, and complaints with positivity and problem-solving skills
- Collaborate with housekeeping and maintenance teams to ensure seamless service
- Keep accurate records of room availability, charges, and guest accounts
- Maintain a clean, organized, and hospitable front desk area
- Uphold our service promise: delivering exceptional experiences every step of the way
Benefits
- health
- dental
- vision
- life
- 401(k)
- STD
- LTD
- paid holiday
- vacation
- personal & sick time
- lean management training
- numerous other employee discount benefits through our HR provider LL Roberts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
