Front Desk Agent - Whitelaw Hotel

South Beach Group Hotels • Miami Beach, FL

1d

About The Position

The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
• The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
• Ability to handle cash and credit transactions
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers
• Ability to multi task and handle stress in busy periods
• A minimum of (2) year experience in Front Desk/Hotel environment.
• A minimum of (1) year experience in customer service background.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule.
• Able to work weekends and holidays.
• Must be able to stand for long periods of time.
• Excellent communication skills, both written and oral.

Nice To Haves

• Previous front office, hotel, or customer service experience preferred
• Bi-Lingual Preferred
• Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
• College degree in hospitality, business administration or similar.

Responsibilities

• Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
• Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
• Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
• Help management applies the credit policy and guest billing policy.
• Actively participates in daily briefings and meetings
• Expected to conduct oneself in a discrete manner in all guest areas
• Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
• Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas
• Understand and communicate promotions and enhancements effectively with employees and guests.
• Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
• Offer to handle special arrangements during guest stay; coordinate future visits.
• Perform any other duties assign by his/her manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees