Front Desk Agent- Part Time 3pm-11pm

The Waters of Minocqua•Town of Minocqua, WI

74d

About The Position

The Front Desk Associates serves as the initial contact for guests as they check into the property and are responsibility for providing quality guest service in a welcoming and professional manner. The Front Desk Associate will also be responsible for front office operations while on duty. The primary goal of the Front Desk Associate is to meet the needs of all guests throughout their stay.

Requirements

Excellent verbal communication skills.
Excellent customer service skills.
Creative and effective problem-solving skills.
Must be 18 years of age or older.
High school education or equivalent, required.
Night and weekend availability.
Must be able to stand on feet throughout the shift.
Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.
Must be able to climb stairs occasionally.

Nice To Haves

At least one year of customer service experience, preferred.
Previous experience with point-of-sale systems and/or hospitality management software, preferred.

Responsibilities

Ensures that each guest receives excellent service by providing a warm greeting and offering assistance.
Answer incoming calls to make reservations, confirmations, and room needs requests.
Answer questions pertaining to hotel services and registration.
Assist guests with needs, issues, or complaints with empathy and focus on guest satisfaction.
Handle and coordinate room assignments and pre-arrival requests.
Assist with covering gift shop and Starbucks.
Maintain knowledge of the property amenities, service, and local areas.
Settle guest accounts and collect payment.
Adhere to all cashiering procedures: opening, securing and balancing out shift till.
Maintain organization and aesthetics of front desk and lobby area.
Complete opening and closing procedures according to property policy.