Front Desk Agent-Rooms-Aloft Hotel San Francisco Airport

Davidson Hospitality Group•Millbrae, CA

71d•$28 - $28

About The Position

Aloft San Francisco Airport is a vibrant and modern hotel located conveniently near the San Francisco International Airport. As a potential job applicant, you will be joining a dynamic team dedicated to providing exceptional guest experiences. The hotel boasts contemporary design, cutting-edge technology, and a fun, energetic atmosphere. As a part of the Aloft team, you will have the opportunity to engage with diverse guests from all over the world and work in a fast-paced, customer-focused environment. With a range of roles available, including front desk, housekeeping, food and beverage, and more, Aloft San Francisco Airport offers exciting opportunities for career growth and development. Join us in delivering exceptional hospitality and become a part of our enthusiastic team at Aloft San Francisco Airport! Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction