Part-Time Front Desk Agent

Columbia Hospitality•Kirkland, WA

1d•$20 - $23•Onsite

About The Position

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Requirements

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.
Strong written and verbal communication skills required.
MAST Card required.
Unexpired WA State Driver's License or able to obtain one within 30 days.

Nice To Haves

Able to drive manual transmission and comfortable driving larger vehicles.

Responsibilities

Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
Assist with Valeting cars into underground garage.

Benefits

Complimentary Parking On-Site
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)