Part Time Front Desk Agent

Caesars Entertainment Corporation•Danville, VA

40d

About The Position

ESSENTIAL JOB FUNCTIONS: Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements. Creates shift schedule and approve time when assigned by the Front Desk Manager. Supervises and directs guest check in and check out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to Lumiere Place standards. Counsels, guides and instructs the Front Desk Agents in the daily performance of their duties and provides exceptional leadership. Ensures the needs of guests are being met and are consistent with the standards established by Lumiere Place's management. Attends to guests' complaints and requests as necessary and remains focused on quality guest services. Oversee the operations of the hotel as Manager on Duty in the absence of the Front Desk Manager and/or Front Office Manager. Handling complex guest service situations such as room moves and unassigned reservations. Acts as communication center between guests and various internal departments to ensure guest satisfaction. Perform other duties as assigned by management. Coordinates with PBX, pool, Reservations, Bell/valet and Housekeeping toâ¯ensure guest satisfaction. Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary. Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary

Requirements

Good experience with office machines (such as fax machines and printers)
Good practical knowledge of MS OfficeÙ« particularly Excel and WordÙ« and proficiency in English (oral and written)
Strong communication and interpersonal skills
Good organizationalÙ« multitasking and problem-solving skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
High school diploma or GED required
2+ years' experience of working on as a supervisor

Nice To Haves

Casino/Hotel experience preferred but not required

Responsibilities

Trains, motivates, evaluates, supervises and assists in hiring staff
Creates shift schedule and approve time when assigned by the Front Desk Manager.
Supervises and directs guest check in and check out process and the provisions of transportation services
Counsels, guides and instructs the Front Desk Agents
Ensures the needs of guests are being met
Attends to guests' complaints and requests as necessary
Oversee the operations of the hotel as Manager on Duty
Handling complex guest service situations such as room moves and unassigned reservations
Acts as communication center between guests and various internal departments
Perform other duties as assigned by management.
Coordinates with PBX, pool, Reservations, Bell/valet and Housekeeping to ensure guest satisfaction.
Monitors equipment operations to ensure proper function
Monitors stock par levels to ensure adequate supply levels are maintained