Front Desk Agent - MFLYD

IHG

17h•Onsite

About The Position

As a Front Desk Agent, you will be responsible for creating a genuinely memorable experience for guests from the moment they step into the hotel. This involves handling transactions, offering local insights, anticipating guest needs for a friction-free stay, and fostering a warm atmosphere that makes guests feel at home. IHG, as one of the world's leading hotel groups, is committed to delivering True Hospitality for Good, ensuring guests and colleagues feel welcome, cared for, recognized, and respected globally. The role is an opportunity to contribute to a growing team of 370,000 colleagues across 100 countries, making a difference and creating exceptional experiences daily.

Requirements

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
High school diploma or qualification.
At least one year in a front desk or guest service position.
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Nice To Haves

Extra language skills
A college or university degree

Responsibilities

Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad-hoc duties when your colleagues need your help.