Front Desk Agent - The Westin at The Woodlands

Westin Woodlands • The Woodlands, TX

121d

About The Position

The Front Desk team is a focal point at the Westin. They are a huge part of the 'Arrival' process, one of our key differentiators. The Front Office offers constant guest interaction, with the most diverse operating exposure in the hotel.

Requirements

• High school or equivalent education preferred.
• Prior Guest Services experience preferred.
• Marriott or similar branded, full service hotel experience preferred.

Responsibilities

• Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.
• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Bonvoy Loyalty Program and provide recognition and benefits to all members.
• Work in a cooperative and friendly manner with fellow employees, set a positive example.
• Provide the highest level of guest service to the hotel’s clients.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
• Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
• Promptly report substandard (unsafe) conditions to Supervisor.
• Promptly report accidents, injuries, property damage or loss to Supervisor.
• Inform management promptly of any work-related problems or guest complaints.
• Promote the hotel through goodwill, courtesy and a positive attitude.
• Attend all scheduled training classes and meetings.
• Continue to learn and grow in your position.
• Perform any reasonable request as assigned or directed by management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Assist person(s) with a disability.
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including nights, holidays, and weekends.

What This Job Offers

• Education Level: High school or GED