Front Desk Agent - Sedona Summit Resort

Hilton • Hilton Head Island, SC

248d

About The Position

The In-House Marketing Representative at Hilton Grand Vacations is responsible for generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. This role also involves providing customer and concierge services to all guests while projecting a professional company image. The position is set in an exciting and energetic environment where the goal is to help guests enjoy life at its best by creating lasting memories.

Requirements

• At least 1 year of experience in customer service.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills.
• Proficiency in English (speak, read, write).

Nice To Haves

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Responsibilities

• Conduct pre-arrival calls to owners, renters, and exchangers to confirm appointments and improve show rates.
• Complete required paperwork accurately for each tour and check availability to avoid overbooking.
• Ensure guests meet minimum eligibility for gifts and promote courtesy tours.
• Follow gifting procedures to meet monthly cost requirements.
• Provide location-related guest service to resort guests and visitors.
• Distribute only HGV-authorized information and maintain location operating standards.
• Carry out all reasonable requests by management and address guest issues appropriately.

Benefits

• Driven hourly pay
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation