Front Desk Agent - Royal Sun, CA

Springboard Hospitality • Palm Springs, CA

143d • $19 - $22

About The Position

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey—inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Requirements

• 1+ Previous Front Desk experience in a related position with this company or other companies in hotels or administration related work.
• Advanced knowledge of computer software (including Microsoft Office, Outlook) and web analytics tools is preferred.
• Basic knowledge of Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm.
• Ability to write and communicate professionally; bi-lingual fluency is a plus.
• Must be hospitality oriented and possess the ability to work under pressure.
• Ability to complete multiple tasks simultaneously.
• High School diploma or GED required; college degree preferred.
• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Energetic and outgoing with excellent customer service skills.
• Ability to follow directions with focus to detail, speed, and accuracy.
• Team player with the ability to work under minimal supervision.
• Excellent interpersonal and organizational skills.
• Basic knowledge of arithmetic.
• Ability to input data and access information on the computer.
• Working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
• Ability to read, write, and understand the English language.
• Ability to exercise confidentiality and discretion.

Responsibilities

• Greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
• Registering guests, making and modifying reservations, and assisting with hotel operator and/or concierge duties.
• Possessing knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status.
• Pre-registering, blocking reservations, and taking same day reservations when necessary.
• Processing guest check-ins by confirming reservations and reviewing all noted information.
• Registering guests in OPERA, generating registration cards, and verifying registrations with guests.
• Communicating services and amenities of the hotel to guests.
• Maintaining guest history files.
• Setting up accurate accounts for each guest in accordance to their requirements.
• Maintaining, monitoring, and balancing room availability for any given day.
• Filing registration cards and vouchers by room number.
• Handling VIP and upgraded accommodations.
• Assisting and processing overbooked or 'walked' guests.
• Documenting all guest requests, complaints, or problems and resolving guest complaints to ensure guest satisfaction.
• Maintaining an organized and clean work area with necessary supplies.
• Being responsible for assigned bank and ensuring accuracy of contracted monies.
• Meeting with FOM/Supervisor daily to review assignments and priorities.
• Communicating with prior shift's Front Desk Agent to review all follow-up items.
• Answering department telephone within 3 rings with correct greeting and proper etiquette.
• Taking and relaying messages accurately, completely, and promptly.

Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all of Springboard Hospitality's 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED