Front Desk Agent PT

Driftwood Hospitality • Scottsdale, AZ

80d

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. The position greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring the guest has an exceptional stay to meet the hotel’s high standards of quality.

Requirements

• High school diploma preferred.
• Any combination of education and experience equivalent to graduation from high school.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Promptly answer the telephone using positive and clear English communication.
• Close guest accounts at the time of check out and ensure guest’s satisfaction.
• Field guest complaints, conducting thorough research to develop effective solutions.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Utilize protective equipment.
• Report unsafe conditions to supervisor/manager.
• Maintain a neat, clean and well-groomed appearance.
• Assist other Front Desk Personnel when needed.
• Perform any related duties as requested by supervisor/manager.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees