Front Desk Agent PT

Driftwood Hospitality • Scottsdale, AZ

86d

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Requirements

• High school diploma preferred.
• Any combination of education and experience equivalent to graduation from high school.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Promptly answer the telephone using positive and clear English communication.
• Close guest accounts at the time of check out and ensure guest’s satisfaction.
• Field guest complaints, conducting thorough research to develop the most effective solutions.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Reports unsafe conditions to supervisor/manager.
• Assists other Front Desk Personnel when needed.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees