Front Desk Agent & PT Night Audit

Davidson Hospitality Group•Phoenix, AZ

About The Position

The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby means being part of a unique property known for its upscale design, exceptional service, and dynamic atmosphere. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Camby is committed to creating a culture that values creativity, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and modern environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Camby presents a unique opportunity to be part of a one-of-a-kind hotel that is at the forefront of Phoenix's hospitality scene. Are you a friendly, outgoing individual who also possesses a sharp eye for detail? We are seeking a versatile professional to join our team in the hybrid role of Front Desk Agent & Part-Time Night Auditor . This unique position is designed for someone who thrives on creating memorable guest experiences during the day and can transition into the focused, autonomous world of overnight operations. As the face of our establishment, you will play a pivotal role in ensuring our guests feel valued and cared for, while also serving as a guardian of the hotel’s financial accuracy during the night. This role will be three day shifts and two overnight shifts.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Nice To Haves

An individual who is comfortable balancing the social energy of daytime guest service with the responsibility of overnight shifts.
A passion for hospitality and a proactive approach to guest satisfaction.
Strong analytical skills to manage financial audits and maintain meticulous records.
A dedicated professional who can work independently during the night while remaining a collaborative team player.

Responsibilities

Provide exceptional customer service, creating a positive first impression and a welcoming atmosphere for all guests.
Efficiently handle guest check-ins and check-outs, ensuring both speed and accuracy.
Maintain a clean, organized, and professional front desk area.
Proactively assist guests with expert recommendations on local attractions, dining, and hotel amenities.
Conduct thorough night audits to verify the accuracy of guest accounts and resolve any financial discrepancies.
Process guest payments and handle cash and credit card transactions with precision.
Maintain accurate records and ensure all daily reports are completed during overnight shifts.
Respond promptly and professionally to guest inquiries, resolving issues or complaints with empathy and poise.
Ensure the safety and security of the hotel premises and guests during overnight hours.
Collaborate closely with other departments to address guest needs and ensure a seamless, high-quality stay.