Front Desk Agent PT, 1st Shift

21C Museum Hotel Louisville-posted 9 months ago
Part-time • Entry Level
Louisville, KY
Accommodation
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The Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.

  • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
  • Greets and completes established check-in procedures for arriving guests on a daily basis.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone.
  • Maintains good customer relations by keeping abreast of all in-house and area functions.
  • Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Processes all guest mail, messages and faxes.
  • Stays up to date on gift shop merchandise and processes gift shop sales.
  • Relays art exhibition information to guests.
  • Contributes and maintains established information and communications sources.
  • Provides assistance to other employees and departments.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • High School diploma or equivalent.
  • Must have past experience in dealing directly with the public.
  • General knowledge of basic customer service skills.
  • Fluent in English.
  • Ability to understand and follow verbal/written instructions.
  • Ability to work on more than one task at a time.
  • Ability to communicate both verbally and in writing.
  • Ability to use tact and understanding when dealing with customer service problems.
  • Highly organized and able to pay attention to minute written and verbal details.
  • Knowledge of standard cash handling procedures and computerized cash register systems.
  • Must pass a background check.
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