Front Desk Agent PM

Pyramid Global Hospitality•Clearwater, FL

4d•$16 - $17•Onsite

About The Position

Our Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements

Work experience as a Hotel Front Desk Agent, receptionist or similar role
Experience with FSPMS or MARSHA
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like group and wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments