Elvis Presley Enterprises-posted 4 months ago
Part-time • Entry Level
Memphis, TN
51-100 employees

Become a part of the exciting growth at Graceland! Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House. In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for. This is a part-time position located at The Guest House at Graceland with variable/flexible working hours to include weekends, evenings, holidays, and overtime as required. This is a promotional opportunity and is an internal/external recruitment.

  • Register guests following correct procedures and assign rooms keeping in mind the guests’ preference while trying to maximize the hotel’s revenues.
  • Collect appropriate fees.
  • Book advance reservations.
  • Act as switchboard operator, receiving and transferring calls.
  • Maintain records of room assignments in order to advise housekeepers and maintenance workers.
  • Answer questions about services, checkout times, the local community and attractions, as well as, other matters in a public relations capacity.
  • Provide superior guest services.
  • Represent the hotel in a professional manner.
  • Perform all other duties as assigned.
  • Knowledge of daily hotel operations.
  • Previous cash handling and customer service experience.
  • Must have computer experience to input and retrieve data, as well as compile reports as requested.
  • Must be able to communicate both in person and on the telephone with a wide variety of individuals.
  • Organizational skills to determine workload in a timely manner.
  • Ability to work quickly and accurately under constant pressure.
  • Ability to maintain confidentiality.
  • Skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset.
  • Ability to problem solve.
  • Must demonstrate superior guest services/relations.
  • Experience in the hospitality and/or hotel industry.
  • Equivalent education in hotel hospitality/business administration.
  • Flexible working hours.
  • Promotional opportunity.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service