Front Desk Agent | Part Time | Carlsbad Resort

Grand Pacific Palisades • Carlsbad, CA

416d • $37,419 - $45,760

About The Position

The Front Desk Agent at Grand Pacific Palisades is responsible for delivering exceptional guest service in a warm and friendly manner. This part-time role involves checking guests in and out, answering inquiries, and resolving complaints, all while maintaining a professional demeanor. The position requires good judgment and the ability to work independently or as part of a team under minimal supervision.

Requirements

• 1+ years of related experience, preferably within the hospitality industry.
• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Professional telephone etiquette is required.
• Ability to work well in a diverse team environment.

Nice To Haves

• Experience in the hospitality industry (time share preferred).
• Detail-oriented and thorough individual.

Responsibilities

• Check guests/owners in and out of the resort.
• Answer a high volume of inbound calls from guests/owners.
• Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
• Communicate effectively with guests, owners, supervisors, and associates.
• Resolve customer complaints and problems calmly and effectively.
• Obtain or confirm guest information, assign rooms, and activate and distribute keys.
• Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
• Occasionally deliver guest request items to and from rooms.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.

Benefits

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED