Front Desk Agent (Overnight)

HSH • Beverly Hills, CA

104d • $29

About The Position

Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking an Overnight Front Office Agent who possesses a genuine warmth and sense of hospitality. This position offers the opportunity to work for an award-winning luxury hotel group and to learn and grow within a diverse multi-outlet property, along with an exceptional benefits package.

Requirements

• Strong communication skills
• Experience in customer service in a luxury hotel or other luxury customer service environment
• An open and flexible schedule with the ability to work on the weekends and holidays
• Knowledge of Opera system a plus

Responsibilities

• Warmly greet guests and assist them with check-in and check-out while maintaining luxury service standards
• Act as the primary point of contact for guest inquiries, requests, and issues
• Liaise with Housekeeping, Concierge, Valet, and other departments to ensure guest needs are met

Benefits

• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees