Front Desk Agent/Night Auditor

Stonebridge Hospitality Management • South San Francisco, CA

82d • $19 - $21

About The Position

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. The position also includes responsibilities as a NIGHT AUDITOR, which involves computing, classifying, and recording numerical data to keep financial records complete.

Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet and responsible for cash drawer balancing.
• Operate the switchboard and disperse calls as required by your shift.
• Take guest messages and faxes with accuracy, always noting the date and time of message.
• Use message light to tell guests that they have a message waiting.
• Know emergency procedures and how to respond.
• Be knowledgeable of hotel promotions and room rates.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times.
• Set wake-up calls as dictated by your shift.
• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean.
• Take and confirm credit cards for validity and acceptability.
• Create incident reports for guest injuries/issues when required.
• Answer all calls within three (3) rings in a scripted manner.
• Resolve guest complaints.
• Maintain regular attendance and observe prescribed work, break and meal periods.
• Perform any other duties as requested by supervisor.
• Initiate and complete the End of Day process as a Night Auditor.
• Run all reports as required for Food and Beverage audit.
• Balance the day’s work and maintain cashiering responsibilities.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Maintain proper record keeping (i.e., log books, etc.).
• Prepare and distribute the Daily Flash Report.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees