Front Desk Agent / Night Auditor | Full Time | Comfort Inn & Suites South San Francisco, CA
About The Position
Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property Location: COMFORT INN & SUITES SFO AIRPORT NORTH Essential Duties and Responsibilities: This role involves providing exceptional guest service and promptly addressing all guest inquiries and concerns. Responsibilities include registering and processing guests during arrival and departure, demonstrating telephone courtesy and professionalism, and attentively listening to guests to anticipate their additional needs or concerns. The position also requires maintaining a clean and professional appearance in public areas and the hotel office, employing appropriate selling techniques to maximize revenue and occupancy, and completing daily management operations reports. Ensuring the accuracy and completeness of guest accounts and demonstrating a working knowledge of the hotel's services, facilities, and local area are essential. The individual must comply with the hotel's standard operating procedures and policies, assist in monitoring and upholding safety procedures for guests and team members, and support team members and other departments to maintain operational efficiency. Additional duties include delivering amenities and assistance to guests as requested, assisting with breakfast preparation and clean-up, and performing responsibilities assigned by leadership.
Requirements
- Demonstrate strong interpersonal and communication skills
- Exceptional organizational abilities with keen attention to detail
- Ability to manage stressful situations with composure and professionalism
- All work-related tasks must be performed in a professional manner
- Flexible schedule and be available to work morning, swing, and/or evening shifts including weekends and holidays
- If offered a position the candidate must complete a criminal background check
- All employment offers are contingent based on the results of your criminal background check
Responsibilities
- Providing exceptional guest service and promptly addressing all guest inquiries and concerns
- Registering and processing guests during arrival and departure
- Demonstrating telephone courtesy and professionalism
- Attentively listening to guests to anticipate their additional needs or concerns
- Maintaining a clean and professional appearance in public areas and the hotel office
- Employing appropriate selling techniques to maximize revenue and occupancy
- Completing daily management operations reports
- Ensuring the accuracy and completeness of guest accounts
- Demonstrating a working knowledge of the hotel's services, facilities, and local area
- Complying with the hotel's standard operating procedures and policies
- Assisting in monitoring and upholding safety procedures for guests and team members
- Supporting team members and other departments to maintain operational efficiency
- Delivering amenities and assistance to guests as requested
- Assisting with breakfast preparation and clean-up
- Performing responsibilities assigned by leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
