Front Desk Agent - N. A - FDIC Training Center
About The Position
The Front Desk agent- Night Auditor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. COMPENSATION: The hourly rate for this position ranges from $17.75/hr to $21.28/hr, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of postingJob Responsibilities• Greet and provide customer service to guests while anticipating their needs• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.• Book reservations, rentals, and coordinate registration• Operate a register and/or software system to complete cash and credit card transactions.• Answers phone calls and emails and delivers messages as needed.• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.• Coordinate resolution of guest concerns• Communicates closely with all departments to ensure a seamless guest experience. Must be able and available to work the night auditor's shift, when needed. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Requirements
- Previous guest services experience required
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
- Must be able and available to work the night auditor's shift, when needed.
Nice To Haves
- Previous cash handling experience preferred
Responsibilities
- Greet and provide customer service to guests while anticipating their needs
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
- Book reservations, rentals, and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions.
- Answers phone calls and emails and delivers messages as needed.
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
- Coordinate resolution of guest concerns
- Communicates closely with all departments to ensure a seamless guest experience.
Benefits
- Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees.
- Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
