Front Desk Agent/Night Auditor

Sage Hospitality • Denver, CO

4d • $20 - $21

About The Position

Blending fun with style and elegance, Springhill Suites Denver Downtown and Degree Brew Pub are the perfect mix! We take our fun seriously, and work as a team to make the ordinary, extraordinary for each and every guest. Think you have what it takes?Join us!
Our Front Desk guest services/night audit team is the heart of our operation, truly. Ready to be challenged to offer not just great service, but also create memorable experiences! Do you have creativity that is waiting to burst forth? Are you a foodie who loves sharing knowledge about killerhotspots downtown? We need people like you – those who can rise to the occasion of helpingguests celebrate birthdays, anniversaries, special events, all while effortlessly managing ourreservation system and delivering a hassle-free, smooth experience of our hotel and the MileHigh City.
Welcome to the Springhill Suites Denver Downtown. A bold and inspiring new hotel wherecontemporary design mingles effortlessly with world-class service. Here, you can have it all. Anenergized downtown location. Spacious suites that don’t compromise style for comfort.
Dynamic meeting and event space perfect for collaboration or celebration. A visionary approachto business. At the SpringHill Suites Denver Downtown hotel, we offer more than a place to stay.Here, we offer a fresh, urban hotel experience unlike any other. Our partnership with MetroState University's Hospitality Learning Center enables our hotel to be a teaching and learninghotel, giving employees the chance to give back to the community by mentoring a continuousinflux of student interns from Colorado's largest public university.
At Sage we create a culture of belonging. Our team members serve with creativity, and passion.Sage associates execute unforgettable experiences and take pride in our communities. We setnew standards in hospitality.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements

• High School diploma or equivalent
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Assist the Night Manager/Night Audit Supervisor as requested.
• Assist PBX in taking and placing wake-up calls, as needed.
• Perform other duties as requested.

Benefits

• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass
• Free Onsite Parking!
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers,restaurants and much, much more!
• Discounted Hotel rates at all Marriott/Starwood & Sage managed Hotels &Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
• Paid time off for Vacation, Sick days and Holidays (FT Employees)
• A fun work environment that encourages individually, recognition, growth &development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED