Front Desk Agent/Night Auditor

Stonebridge Companies • South San Francisco, CA

73d • $19 - $21

About The Position

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. The position involves operating the front desk according to standard operating procedures and with exceptional guest service, managing reservations, and ensuring guest satisfaction.

Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Operate the switchboard and disperse calls as required by your shift.
• Take guest messages and faxes with accuracy, always noting the date and time of message.
• Know emergency procedures and how to respond.
• Be knowledgeable of hotel promotions and room rates.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times.
• Set wake-up calls as dictated by your shift.
• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean.
• Take and confirm credit cards for validity and acceptability.
• Lock and secure area if leaving the front desk.
• Create incident reports for guest injuries/issues when required.
• Answer all calls within three (3) rings in a scripted manner.
• Take and record reservations with accuracy.
• Resolve guest complaints.
• Maintains regular attendance and observes prescribed work, break and meal periods.
• Maintains high standards of personal appearance and grooming.
• Performs any other duties as requested by supervisor.

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees