Front Desk Agent/Night Auditor

Wingate By Wyndham • San Marcos, TX

392d • $28,080 - $29,120

About The Position

The Front Desk Agent/Night Auditor is responsible for managing hotel front desk operations during the night shift, including taking reservations, completing day closeouts, and providing information to guests. This role requires maintaining a professional demeanor while assisting guests, especially in challenging situations, and working independently during night hours.

Requirements

• Customer service experience in a front desk or hospitality setting.
• Strong communication skills and phone etiquette.
• Previous experience in a hotel environment preferred.
• Ability to handle multi-line phone systems efficiently.
• Proficiency in guest relations and providing excellent guest services.
• Willingness to work night audit shifts.

Nice To Haves

• Fluency in multiple languages is a plus.

Responsibilities

• Answer telephone calls in a polite, respectful, accurate, helpful, and efficient manner.
• Answer questions in person or redirect customers to the proper individual or department.
• Greet visitors to the department.
• Assist guests with directions.
• Complete end of day and close out the day.

Benefits

• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed