Front Desk Agent / Night Audit

Hyatt • Austin, TX

396d

About The Position

The Front Desk Agent / Night Audit position at Hyatt Place Austin Downtown involves providing exceptional guest service while managing front desk operations during the night shift. The role includes balancing hotel and restaurant transactions, running audits, and maintaining confidentiality of guest information. This position is ideal for individuals who thrive in a positive work environment and are looking for opportunities for growth within the hospitality industry.

Requirements

• Passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organization skills.
• Previous hospitality experience is preferred, but not required.
• Willingness to work nights, weekends, and holidays as necessary.
• Ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time.

Responsibilities

• Assist guests efficiently, courteously, and professionally in all front desk related functions.
• Provide excellent guest service.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures.
• Maintain privacy and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Benefits

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed