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As a Front Desk Agent at IHG Hotels & Resorts, you will be the first point of contact for guests, creating a warm and welcoming atmosphere that sets the tone for their stay. Your role will involve handling transactions, offering local insights, and ensuring a friction-free experience for every guest. You will manage guest bookings, handle cash and credit transactions, and check guests in and out efficiently. Additionally, you will be responsible for anticipating guests' needs, addressing their concerns, and providing them with information about events and activities during their stay.