Front Desk Agent - Marriott Detroit Metro Airport

Remington Hospitality • Romulus, MI

269d

About The Position

The Detroit Metro Airport Marriott offers a convenient location and friendly staff to create a personalized experience unique among Detroit airport hotels. Our hotel Near Detroit Airport offers 11 meeting rooms with 6,600 square feet of flexible event space, making it the perfect choice for corporate and social events near the Detroit airport. We have a variety of amenities including complimentary high-speed wireless Internet, 49-inch HDTVs, a modern fitness center, indoor pool and complimentary shuttle service to destinations within a 2-mile radius, including Detroit Metropolitan Wayne County Airport (DTW).

Requirements

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Should be able to take reservations in approximately 2 minutes.
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level