Front Desk Agent, Lodge Kohler
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About The Position
Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. As the Front Desk Agent for Lodge Kohler, you will be responsible for providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards. You will register guests in and out of the Fidelio property management system, program and delete room keys using the Marlok system, and provide guests with hotel information. Additionally, you will offer assistance with luggage, summon the bellman, and provide introductions. Handling all money transactions at the front desk following standard operating procedures is also part of your responsibilities. You will respond to reservation requests made by guests, explain the rate structure, available rooms, facilities, and services, and timely respond to special requests while informing hotel departments as appropriate. Recording and conducting guest room wake-up calls and acting as switchboard operator after regular scheduled hours are also key duties.
