H43 Front Desk Agent I

Block 22 • Boise, ID

5d • $17

About The Position

Experts in the art of hospitality, Hotel 43 and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, in the heart of downtown Boise. As a front desk agent at Hotel 43, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

Requirements

• Excellent written & verbal communication skills
• Consistent positive attitude
• Ability to problem solve & multi-task
• Ability to work well independently, & as part of a team
• Competent level of IT proficiency
• Ability to stand for long periods of time
• Must be available on weekends & holidays
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Nice To Haves

• Previous experience in customer service is a plus

Responsibilities

• Answer property questions; provide accurate information regarding hotel amenities, rooms, restaurants, and directions.
• Performs all front desk duties including check-in, check-out, room assignments, and guest key issues.
• Verify charges, collect payment, and post to the corresponding guest folio in an accurate and efficient manner.
• Assist in the coordination and support of other departments as necessary.
• Respond to guest complaints, creatively solve problems, and resolve potential difficulties.
• Create, change, and understand guest & group reservations.
• Maintain the appearance and operations of the front desk, lobby, and gift shop.
• Attend periodic department trainings & meetings.
• Complete all duties in accordance with property standards, company policies, and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Provide genuine hospitality by engaging with guests, creating experiences, and delivering exceptional customer service.
• Perform other job-related duties as assigned.

Benefits

• Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees