Front Desk Agent Hampton Inn

Remington Hospitality • Evansville, IN

109d

About The Position

As a Front Office Associate, you will be responsible for greeting and communicating cordially with guests, ensuring a prompt and professional check-in and check-out process. You will assist in pre-registration and blocking of reservations when necessary, and you will need to have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. Your role will also involve managing cash handling accurately, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. Additionally, you will review any reservations with special requests and work to block rooms accordingly, while having knowledge of hotel rates, discounts, and how to handle each. You should be able to take same-day reservations efficiently and know the cancellation and relocation procedures when necessary.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Manage cash handling accurately, including receiving cash, checks, and credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts, and how to handle each.
• Take same-day reservations in approximately 2 minutes and know cancellation and relocation procedures.

What This Job Offers