Front Desk Agent - Graduate New Haven (Part Time)

Schulte Hospitality Group • New Haven, CT

409d • $41,600 - $41,600

About The Position

The Front Desk Agent at Graduate New Haven is a part-time role focused on providing exceptional guest service and ensuring a welcoming atmosphere for all visitors. This position involves various responsibilities, including greeting guests, managing check-ins and check-outs, handling cash transactions, and assisting with concierge services. The ideal candidate will possess strong communication skills and a commitment to enhancing the guest experience.

Requirements

• High school diploma or GED.
• Minimum of 1 year in Accounting or Night Auditor role.
• Knowledge of PMS (Property Management System).
• Ability to communicate effectively verbally and in writing.
• Basic accounting/math skills.

Nice To Haves

• Writing skills
• Team player
• Ability to exceed expectations of guests.

Responsibilities

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner.
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities.
• Escorts VIPs to room and checks them in prior to arrival.
• Answers the telephone within three rings and responds to questions or transfers calls as needed.
• Responsible for issued bank and counts bank at the beginning and end of shift.
• Ensures that all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management.
• Maintains front desk area to be clean and organized.
• Monitors and promptly answers guest questions and requests through property management system SMS in accordance with brand standards.
• Ensures each shift begins by reviewing resume binder and Front Office Announcements board.
• Alerts management of low inventory items that need to be re-ordered.
• Monitors and restocks grab and go and guest amenities.
• Assists with lobby activation as needed.
• Assists guests with concierge services and recommends local attractions and activities.
• Offers luggage assistance and storage to guests.
• Ensures all scheduled shifts that are switched are approved by a manager in advance.
• Utilizes proper procedures when handling guest PPI data.
• Resolves guest complaints in a professional and efficient manner.
• Promotes Graduate Culture by exhibiting the 5 pillars of our mission.
• Actively participates in brand-wide programs including upsell and email capture.
• Responsible for assisting management with on-the-job training of new associates.
• Retrieves necessary identification documents and form of payment upon guest arrival.
• Completes shift checklist upon conclusion of every scheduled shift.
• Audits the daily guest ledger and handles all end-of-day accounting functions.
• Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues.
• Organizes the Front Desk area for the A.M. Front Desk staff.
• Monitors hotel security camera system.
• Ensures that lobby is well-maintained, properly lit and with music at proper volume.

Benefits

• Paid holidays
• Health insurance
• Paid time off
• On-the-job training
• Employee assistance program
• 401(k) matching
• Gym membership
• Life insurance
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED