Front Desk Agent - Full Time

PENN Entertainment • Henderson, NV

81d

About The Position

At PENN Entertainment, you'll be part of an exciting industry where the days and nights are fast-paced. We value talent that believes in having fun and offers a diverse work environment driven by enthusiasm for helping people find and have more fun. The company is committed to your career growth and provides support to expand your possibilities. The initial placement within the salary range is based on relevant knowledge, skills, and experience, and the Total Rewards package includes wellness programs, day-one medical coverage, 401(k) matching, and an annual performance bonus.

Requirements

• Must be at least 18 years of age.
• Minimum of 6 months to 1 year computer experience.
• Experience with LMS preferred.
• Exceptional customer service focus including attention to producing quality results.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures compliance with all local, state, and federal regulations within area of responsibility and reports potential issues to management.
• Responsible for sign-in and sign-out of individual bank.
• Check guests in upon arrival.
• Collect proper cash and/or credit card.
• Post room charges, paid outs and corrections.
• Check guests out upon departure.
• Balance posting at the end of the shift.
• Prepare a correct and complete cash turn-in sheet.
• Maintain informational records as assigned for marketing.
• Prepare reports as requested.
• Provide courteous and friendly service to all staff and guests.
• Perform related duties as requested.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off that increases with the length of employment

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 5,001-10,000 employees