Front Desk Agent (FT)

Grand Traverse Resort and Spa • Acme, MI

125d

About The Position

This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.

Requirements

• Prior experience in front desk operations or customer service is preferred
• Must have strong computer skills and be familiar with Microsoft office software
• Knowledge of LMS software is a plus

Nice To Haves

• Excellent guest service skills
• High energy level
• Good oral and written communication skills
• Detail oriented
• Ability to type and input data into a computer

Responsibilities

• Welcome/bid farewell to guests
• Check in/Check out guests
• Maintain guest accounts
• Be knowledgeable of all resort activities
• Anticipate guest concerns/problems and deal with them before they become complaints
• Handle complaints with empathy and courtesy
• Handle all incoming telephone calls, paging system and guest messages
• Follow all safety and emergency policies and procedures
• Maintain par stock of office supplies/ordering when necessary
• Clean and maintain work area
• Assist with PBX duties as needed
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

Benefits

• Native American Preference will apply
• Must be able to pass a background investigation and drug screen as a condition of employment
• Must be able to work flexible hours and take on additional responsibilities when asked
• Must adhere to company policies regarding strict confidentiality

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 101-250 employees