Front Desk Agent - Courtyard by Marriott - Springfield

Innsight Hotel Management Group • Springfield, OR

393d • $33,280 - $35,360

About The Position

The Front Desk Agent at Courtyard by Marriott is responsible for accommodating hotel guests by managing check-ins and check-outs, handling reservations, and addressing guest inquiries and requests. This role is essential in ensuring a positive guest experience through effective communication and customer service, while also maintaining accurate records and adhering to hotel policies.

Requirements

• Customer service experience necessary.
• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.
• Must pass criminal background check.

Nice To Haves

• Experience in the travel industry.
• Knowledge of hotel management software.

Responsibilities

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guests' reservations at their request.
• Accommodate guests with any problems or requests they have.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys in secure areas.
• Attend all mandatory meetings.
• May be required to drive Shuttle Van if applicable.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Complete other duties as assigned by supervisor to include cross training.

Benefits

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed