Front Desk Agent (Concierge)

Associa•Las Vegas, NV

5d•$20

About The Position

The Front Desk Agent (Concierge) supports the General Manager and works with all on-site employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Front Desk Agent (Concierge) will ensure all homeowner concerns and communications are monitored and receive a timely response. The Front Desk Agent (Concierge) actively contributes to the cleanliness and organization of the building, ensuring all back-of-house, storage, and utility rooms are clean, safe, and secure. Additionally, the Concierge will ensure the proper supply and cleanliness of all amenity areas.

Requirements

Responsiveness to GM, board and homeowners
Professional verbal and written communication skills
Confidentiality and discretion in the performance of all duties and responsibilities.
Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, etc.)
Detail orientation with a sense of urgency

Responsibilities

Manage the functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.
Provide support management in the general operations of the property.
Foster a positive workplace environment with clear lines of communication.
Monitor work order process for open items, with follow-through to completion
Monitor BuildingLink communications
Meet and direct contractors and service providers on site as needed
Walk all amenities, grounds, and BOH areas daily, making corrections and recommendations
Responsible for maintaining a consistent level of cleanliness throughout the property.
Ensures onsite employees are in uniform, name tag with appropriate hygiene and grooming.
Manages communication channels (BuildingLink) to ensure follow-up and protocol is followed
Train homeowners on BuildingLink
Support the concierge team in handling concerns, requests, and problems successfully