Front Desk Agent - Big Sur Lodge

Guest Services • Big Sur, CA

327d • $17 - $19

About The Position

Nestled deep in the mighty redwood forest of Pfeiffer Big Sur State Park, Big Sur Lodge has long been a haven for writers, artists, seekers of beauty, and weary travelers in search of the peace and majesty that the ancient redwoods bestow on body and soul. Pfeiffer Big Sur State Park is often called "mini-Yosemite" for its natural splendors. With the rugged central California Pacific coastline to the west and the dramatic Santa Lucia mountain range to the east, Big Sur Lodge offers a rejuvenating escape from the hectic pace of everyday life. Join our amazing team at the Big Sur Lodge, which is well known for its exquisite beauty, dramatic vistas, and temperate climates. We work together every day to provide an amazing experience for our guests and team members alike! The Big Sur Lodge has both Seasonal and Year-round openings!

Requirements

• High School Diploma preferred. Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

Responsibilities

• Perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard.
• Provide administrative, reception and program support to management and staff.
• Manage phone activity including providing general knowledge to callers.
• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
• Register and assign rooms to guests.
• Provide quotes for room rates and up-sell the guest when possible.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to guest inquiries.
• Resolve guest complaints within scope of authority, otherwise refer the matter to the management.
• Maintain awareness of safety issues, and report them immediately to your manager.

Benefits

• Low cost, dorm style housing available for non-local team members
• Employer provided meals
• Free parking
• Discounts in our retail shop and restaurant
• Discounts on lodging (based on availability)
• Complimentary camping opportunities
• Health insurance options
• 401K matching
• Paid time off
• Employee discounts at recreational and lodging facilities nationwide
• And more!

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees