Front Desk Agent (Best Western Plus Great Northern Inn)

Duck Inn • Havre, MT

403d

About The Position

The Front Desk Agent serves as the primary point of contact for guests at the hotel, ensuring a welcoming and efficient experience throughout their stay. This role involves managing guest registrations, room assignments, and addressing special requests, all while maintaining high standards of customer service and professionalism.

Requirements

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department and takes same day and future reservations when necessary.
• Knows cancellation procedures and room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and promote other hotel services.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy and a high level of professional appearance and demeanor.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Education Level: High school or GED