Front Desk Agent - Beau Rivage

MGM Resorts • Biloxi, MS

167d • $15

About The Position

As a Front Desk Agent, you'll be the first impression for our guests, welcoming them with warmth and ensuring their needs are met from the moment they arrive. Your role is key to delivering unforgettable experiences that leave lasting memories long after their stay.

Requirements

• Must be 18 years old or older.
• Must have a High School Diploma, GED, or equivalent.

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.

Benefits

• Free meals in our employee dining room.
• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees