Front Desk Agent $21.60hr (PT) PM

Queen Mary Hotel • Long Beach, CA

404d • $44,928 - $44,928

About The Position

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and handling guest inquiries. This role is crucial in ensuring a positive experience for guests during their stay, while also maximizing room revenue and occupancy rates.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Demonstrate the ability to multi-task and be detail-oriented.
• Ability to problem-solve effectively in high-pressure situations.
• Must be able to convey information and ideas clearly.
• Operational knowledge of Microsoft Office suite is required.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.

Nice To Haves

• Understanding of hotel products and guest services.
• Ability to participate in creating an enjoyable work environment.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
• Maintain an up-to-date working knowledge of all property amenities and local area attractions.
• Perform other duties as assigned, including helping coworkers in other areas of the hotel.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available for full-time positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees