Front Desk Agent $21.60hr (PT) PM

Queen Mary Hotel-posted about 1 year ago
$44,928 - $44,928/Yr
Full-time • Entry Level
Long Beach, CA
1,001-5,000 employees
Accommodation
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and handling guest inquiries. This role is crucial in ensuring a positive experience for guests during their stay, while also maximizing room revenue and occupancy rates.

  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
  • Maintain an up-to-date working knowledge of all property amenities and local area attractions.
  • Perform other duties as assigned, including helping coworkers in other areas of the hotel.
  • High School diploma or equivalent required; College coursework in a related field is helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate the ability to multi-task and be detail-oriented.
  • Ability to problem-solve effectively in high-pressure situations.
  • Must be able to convey information and ideas clearly.
  • Operational knowledge of Microsoft Office suite is required.
  • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Understanding of hotel products and guest services.
  • Ability to participate in creating an enjoyable work environment.
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
  • Daily Pay option available for full-time positions
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service