Front Desk Agent - 2 Night Audit shifts required

Element Chandler Fashion Cente • Chandler, AZ

395d

About The Position

The Front Desk Agent is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and handling guest inquiries. This role requires a friendly demeanor and the ability to multitask effectively in a fast-paced hotel environment, ensuring guest satisfaction throughout their stay.

Requirements

• High School diploma or equivalent required; College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Demonstrate the ability to multi-task and be detail-oriented.
• Must be able to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Effective at handling problems in the workplace, including anticipating and solving issues as necessary.
• Ability to work with and understand financial information and data.

Nice To Haves

• Operational knowledge of Microsoft Office suite.
• Understanding of hotel products and guest services.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Maintain an up-to-date working knowledge of all property amenities and local area attractions.
• Perform other duties as assigned, including maintaining cleanliness and safety throughout the hotel.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees